Refund policy
We want you to be happy with your Tap Star card. If something isn't right,
get in touch and we'll sort it out.
FAULTY OR NOT WORKING
If your card arrives damaged, won't program, or stops working, contact us
within a reasonable time and we'll replace it or refund you. We'll cover
return postage where the fault is ours.
Nothing in this policy limits your rights under Australian Consumer Law. You
are entitled to a replacement or refund for a major failure, and to have
goods repaired or replaced if they fail to be of acceptable quality.
CHANGE OF MIND
If you've changed your mind, contact us within 30 days of delivery. The item
needs to be unused and in its original condition. Return postage is at your
cost, and we'll refund the purchase price once it arrives back with us.
Cards that have been stuck down, damaged or used cannot be returned for
change of mind.
CUSTOM AND MADE-TO-ORDER ITEMS
Custom NFC Review Stands are made to your branding and cannot be resold, so
they are not returnable for change of mind. That is exactly why we send you a
design proof to approve before anything is made — nothing goes into
production until you've said yes.
If a custom item arrives damaged or faulty, tell us and we'll fix it.
PROGRAMMED CARDS
We program your card to your Google review page before it ships. If we've
programmed it to the wrong link, that's on us — tell us and we'll sort it at
no cost. The chip is rewritable, so in most cases it's a quick fix rather
than a return.
HOW TO START A RETURN
Email tapstarinfo@gmail.com or call 0466 514 422 with your order number and
what's wrong. We'll tell you what to do next. Please don't send anything back
before contacting us.