We're a few locals, not an agency.
Tap Star started because of something that annoys us: the best shop on a street is very often not the one at the top of Google.
You've seen it. The café with better coffee sits below the chain because the chain has three hundred reviews and they've got twelve. Same street, same suburb, worse product, more customers. The gap isn't quality. It's that one of them asks for reviews and the other never got around to it.
So we made asking take one second. A card on the counter, a tap, done. No app for anyone to download, nothing for you to remember, nothing to pay every month.
We're based in Sydney and we run this ourselves — George and a couple of mates. When you call, one of us picks up. When something goes wrong, you're not filing a ticket with a company in another country.